Request Microsoft Hotfixes via the webPosted: October 6, 2007
Since Microsoft Vista’s release, it has seen many hotfixes released, many of them fixing reliability problems. Most of these hotfixes were not publicly available; to get them, you had to call Microsoft PSS for a fix. That is a familiar ritual for me at SATV with all our Windows boxes. It was fun doing that the first time when the customer service person mislaid my email address for a critical hotfix so that I had to reopen the ticket when I didn’t get my file. This was on a critical broadcast machine that needed the fix so it wouldn’t bluescreen every few hours.
Microsoft has now made its hotfix request page available online. No doubt because Vista support would implode their call center. Works for me!